Connecting StarRez

This guide walks you through connecting your StarRez account through Makini Link.

Set aside about 10 minutes. You'll need your StarRez web address and the username and password of a StarRez user set up for the connection.

Before you start

The connection signs in as a StarRez user. It uses a StarRez username and password, and it can see and do exactly what that user's security group allows.

Use a dedicated user, not a person's login. If you use your own login, the connection breaks whenever you change your password, and it stops working if you leave. Anything the connection changes in StarRez is also recorded under that user's name. A separate user set up just for this connection keeps its activity apart from yours. Ask your StarRez administrator to create one.

Give that user the right security group. The user needs to be able to read the areas of StarRez you want to connect. If you also want Makini to create or update maintenance jobs, the user needs permission for that too. Your StarRez administrator sets this through the user's security group.

StarRez may hide some records from some users. If the user can't see certain residents or bookings in StarRez, the connection can't see them either. Check with your StarRez administrator that the user can see everything you want to connect.

Your StarRez license matters. Each school licenses different parts of StarRez. Parts your school doesn't license simply come through empty. They don't stop the connection from working.

Step 1: Find your StarRez web address

This is the address your school uses for StarRez, for example https://yourschool.starrezhousing.com.

Copy just that first part, starting with https:// and ending with .starrezhousing.com. Leave off anything after it. If you're not sure of the address, ask your StarRez administrator.

Step 2: Get the user's username and password

Get the username and password of the user from "Before you start". Keep the password somewhere safe for a moment; a password manager is best.

Step 3: Enter your credentials

Go back to the Makini Link tab.

Fill in three things:

StarRez address: your address from Step 1, for example https://yourschool.starrezhousing.com

Username: the StarRez user's username

Password: that user's password

Click Connect.

Keeping the connection working

Things that will break the connection

Changing the user's password: enter the new password on the connection

The user being disabled or deleted: set up another user, then enter its details on the connection

Things that change what comes through without breaking anything

Changing the user's security group

Changes to your school's StarRez license

If something goes wrong

The connection failed right after I clicked Connect.

Some residents or records are missing.

It was working, now it isn't.

Still stuck?

Send us a note describing which step you're on and what you're seeing. Don't include the password in that message.

Connecting StarRez

Before you start#

Step 1: Find your StarRez web address#

Step 2: Get the user's username and password#

Step 3: Enter your credentials#

Keeping the connection working#

If something goes wrong#

Before you start

Step 1: Find your StarRez web address

Step 2: Get the user's username and password

Step 3: Enter your credentials

Keeping the connection working

If something goes wrong